Plans change. This policy explains when and how you can cancel an order placed on astralook.ca.
Cancelling before your order ships
You can cancel your order at any time before it ships. Email support@astralook.ca with your order number and “Cancel order” in the subject line. If your order hasn’t shipped yet, we’ll cancel it, confirm the cancellation by email, and refund the full amount you paid, including shipping charges, to your original payment method.
Refunds usually appear within 7–14 business days, depending on your payment provider.
After your order has shipped
Once your order has shipped, it can no longer be cancelled. You can still return eligible items after delivery under our Refund and Returns Policy.
Cancellations by AstraLook
We may cancel an order, in whole or in part, if an item is out of stock, if there was an obvious error in a product’s price or description, if we are unable to verify the payment, or if the shipping address is outside Canada. If we cancel your order, we’ll let you know by email and refund the amount paid for the cancelled items to your original payment method.
Contact us
Questions about cancelling an order? Email support@astralook.ca.