This Shipping Policy explains how AstraLook, operated by 1001812144 ONTARIO INC., ships your order. All prices and shipping charges are in Canadian dollars (CAD).

Where we ship

We ship to addresses in Canada only, including all provinces and territories. We do not ship outside Canada at this time.

Carrier

All orders are shipped with Canada Post. When your order ships, we’ll email you a tracking number so you can follow your parcel on canadapost.ca.

Shipping costs

  • Free shipping on orders with a subtotal of $200.00 CAD or more.
  • For orders under $200.00 CAD, the shipping cost is calculated and shown at checkout before you pay.

Processing time

Orders are processed and shipped within 2–4 business days (Monday to Friday, excluding Canadian statutory holidays). Orders placed on a weekend or holiday begin processing on the next business day.

Delivery times

Once your order has shipped, Canada Post delivery usually takes:

  • Within the same city or region: 1–4 business days
  • Across Canada between major centres: 2–8 business days
  • Rural, northern and remote areas: up to 14 business days

Including processing, most orders arrive within 3–12 business days of being placed. These are estimates, not guarantees. Weather, peak holiday periods and carrier delays can add time.

Shipping address

Please check your shipping address carefully at checkout. If you notice a mistake, email us right away at support@astralook.ca. We can change the address only before your order ships. If a parcel is returned to us because the address was incorrect or incomplete, we’ll contact you to arrange reshipping.

Lost, delayed or damaged parcels

If your tracking stops updating for several business days, or shows your parcel as delivered but you can’t find it, contact us at support@astralook.ca with your order number and we’ll work with Canada Post to resolve it. If your order arrives damaged, please contact us within 7 days of delivery, as described in our Refund and Returns Policy.

Taxes and duties

Any applicable taxes are shown at checkout before you pay. Because we ship only within Canada, there are no customs duties or import fees.

Questions

Email support@astralook.ca or visit our Contact Us page.